Shipping
E-bikes that are in stock will typically ship out within 1-3 business days. In-stock accessories and components will be shipped out in 7-10 business days. Once shipped, you can expect your order to arrive within 3-5 business days.
We offer free shipping for all bikes within the continental United States, EXCEPT in Alaska, Puerto Rico & Hawaii. For orders under $100, a $19 shipping fee will be applied.
Note: as a reminder, the carrier will only attempt delivery once. To ensure successful delivery, you must provide a clear and accurate address, especially if you live in an APARTMENT COMPLEX.
Warranty
Original NAKTO parts and components covered by warranty can get one free replacement within 1-year limited warranty period and don’t need shipping cost, but components that are not covered by warranty will require shipping costs and fees for themselves. Please refer to Warranty Policy for details.