Return & Refund policy

Heybike offers considerate and comprehensive return services. Please refer to the following details.

FOR NON-QUALITY ISSUES

(1) The bike is brand new and unused.

Within 14 days of receipt: full refund; Buyers pay the return shipping fee ($200 for each bike, $280 for Brawn, $400 for Hero).

15 to 30 days of receipt: full refund; Buyers pay the return shipping fee ($200 for each bike, $280 for Brawn, $400 for Hero); Another 20% of the order amount will be charged as the restocking fee.

(2) The bike is used.

Within 30 days of receipt: full refund; Buyers pay the return shipping fee ($200 for each bike, $280 for Brawn, $400 for Hero); Another 50% of the order amount will be charged as the restocking fee.

Over 30 days of receipt: not allowed to return the bike.

FOR QUALITY ISSUES

(1) Within 14 days of receipt: full refund and no charge of return shipping fee and processing fee; Or buyers can change for other e-bikes without extra payment of return shipping.

Note: Please remember that our Lectric ebikes team will investigate into the quality issues carefully. If there is no quality issue and any damage to the bike is found intentional and man-made, we will still charge the return shipping fee.

(2) Between 14-30 days of receipt: Depending on the specific situation, we may charge buyers a certain amount of money as the return shipping fee. Please contact our customer service team and they will decide on the payment.

Note: Within 30 days of receipt, if there is any defective or missing part, we may send the replacement part free of charge depending on the specific situation.

(3) Over 30 days of receipt: Corresponding warranty services will be provided.

Note: For some small defects that are harmless to biking safety, such as peeled-off stickers and minor paint chipping, buyers can choose to contact our customer service team for the corresponding compensation if not return the e-bike. Our team will decide on the refund according to the specific situation.

To start a return, please contact us at contact@lectrekebikes.com first. If your return is accepted, we’ll send you a return shipping label, as well as the instructions on how and where to send back your package. Refunds will be processed within 10-15 business days after the returned package is received and inspected. Items sent back to us without first requesting a return will not be accepted. Heybike is not responsible for the shipping cost of the package returned by the customers themselves, nor the missing of the returned package. We sincerely appreciate your cooperation!

Cancellation

We accept order cancellation before the product is shipped or produced. Once the order is canceled, you will get the full refund through the original payment route. while we cannot cancel the order if the product already has been shipped out. Moreover,To prevent loss or damage when return,please do do not reject the delivered ebike,and do receive the package first, then contact us via Livechat / Phone / Email immediately, we will call the UPS/FedEx to pick up door to door and take it back. The left refund that has deducted the certain shipping cost will be applied to the original card used in the transaction. Appreciated for your kindly cooperation in advance

Returns (if applicable)

We accept a return on products.Customers have the right to apply for return within 7 calendar days after the receipt.To be eligible for a return,customers must receive the product in 100% new, Re-sellable condition.Merchandise is not eligible for a refund if it has been assembled, ridden, worn, used, abused, damaged in any way.The merchandise must arrive complete, including warranty cards, manuals, accessories,promotional material, and in the original packaging.Customer must initiate return shipment of the merchandise within 7 calendar days after the delivery date, and pay for the shipping cost to EUNORAU’s warehouses located in the US. We will finish the inspection within 5 days after receipt of the product.If the returned products are not in original condition according to Clause, we will refuse a refund.If the returned products are in original condition according to Clause, and the reasons attributable to the EUNORAU, we will agree to refund the full paid amount, while the reasons attributable to the Customer, we need to deduct the shipping cost first, then the left part will be refunded.

* Annotation:

1) The reasons attributable to the Customer if:

• Customer placed wrong order or purchased wrong/unwanted product ect.
• The product was shipped back without admittance from EUNORAU.
• The product was damaged when shipping back.

2) The reasons attributable to the EUNORAU if:

• Eunorau shipped out the incorrect product;
• The product shipped was damaged or defective;
• The product was damaged in shipping out.

Refunds (if applicable)

Progress time: 1-3 business days.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@lectrekebikes.com.

✦ Order Cancellation

➥ If you would like to cancel your order, please contact us at contact@lectrekebikes.com within 24 hours after you place the order. We will cancel your order and refund you within 2 business days.

✘ We can't cancel the order after the bike has shipped.

✦ RETURN

➥ We have a 30-day return policy for you, which means you have 30 days after receiving your item to request a return.(Accessories not included.)

✘ Returns are not allowed after30 daysof the delivery date.

➥ To be eligible for a return, your item must be in the same condition (including the box) that you received it, unworn, unused, and the bike must have less than ten (10) miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must include all items that were inside the box (charger, keys, hardware, etc.).

★You'll also need the receipt or proof of purchase.

★If it is the e-bike's problem that caused the return, we will pay for the return shipping fee.

★If the bike is in good condition, it is the customer's reasons that want to return, the shipping fee should be paid by the customer.

★For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.

★After this time, the refund time frame within 2 business days.

★We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

NOTICE:

★If the return is caused by the consumer, the customer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

★If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

➤ Damages and issues

➥ Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

To start a return, you can contact us at contact@lectrekebikes.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

★We are not responsible for the shipping cost of the package returned by the customers themselves. You can always contact us for any return questions at contact@lectrekebikes.com.

✘ Non-RETURNABLE items including, but are NOT LIMITED to:
1. Product from Unauthorized Reseller
2. The damage is caused by human
3. Special order
4. Sale items or gift cards

➤ Exchange (Only for Non-quality Products)

➥ We only replace items if they are defective or damaged. The return e-bike should in good shape, not affect our second sell. Only for the unworn, unopened package, unused, and the ebike must have less than ten (10) miles on the odometer.

➥ If you need to exchange the models or different color must with in 30 days. Please email us at support@vtuviaebike.com and send your item to our after-sales's address.  $200/pc for the return fees, and must pay the corresponding price difference.

✘ Over 30 days will not be allowed for an exchange

✦REFUND

➥ Quality issues: Full refund & partial refund

➥ Receive wrong goods: FREE to exchange or full refund

➥ Damaged or missing accessories: Free to send accessories or accept a partial refund

➥ The package cannot be delivered or missing: Accept free resend or full refund

➥ The customer cancels the order before the package is shipped: Free to cancel and accept full refund

➥ The customer cancels the order after the package is shipped: Can not cancel after the bike has shipped. You may be charged $200/pc for the return

➥ About refund difference price
1. Partial refund of the difference price within 7 days
2. Not acceptable (can send gift) over 7 days
Note: We have the right to organize any event promotion

➥ Change delivery address: Whether the address change is successful or not, customers need to pay an extra $25 per item.

➥ Customers refuse to accept the package: $200 shipping charge per item, or the customer needs to pay an extra $200 to resend.

➥ Quality Issues Refund:

1. Within 30 days: Accept return or exchange for defective products. We will not able to accept the full refund after riding the bike for a while. The refund would be 40%-80%, it depends on the actual problem and situation. Shipping fee can not be refunded.

2. Over 30 days: Return is not acceptable; Accept exchange of new product or partial refund.

Must take a photo of the item in its original packaging to share with our Product Support team.

➥ Non-quality Issues Refund:
Only refund within 30 days: unworn, unopened package, unused, and the ebike must have less than ten (10) miles on the odometer,  be free of any wear and tear, dirt, dust, fragrance, and any other signs of use and must be in the same packaging and condition that you receive it, and must include all items that were inside the box (charger, keys, hardware, etc.). We will deduct the shipping fee of $200/pc when we are making a refund for non-defective products/No-longer needed Products

➥Quality Issues Reimbursement:
If you believe your item is defective and was purchased within the last 1 year from our website, please contact us at contact@lectrekebikes.com, and provide photos or videos that containing the actual defects, as there may be a simple fix for your problem. Our support team could provide you with technical solutions.

If the issues still can not be resolved, we would recommend you bring the item to your local bike repair store for fixing, and we would like to provide reimbursement for the defectiveness.

Please note that to be eligible for the reimbursement:

• valid print invoice/digital invoice of the repair shop (handwriting invoices are not eligible);
• the amount of reimbursement cannot exceed twice the price of the corresponding parts for the repair.
• We do not offer exchanges freely when parts are damaged again. Only one replacement per part will be accepted. If your part is damaged again, and you still want a replacement from us, this may require some parts costs.
  
  

★We reserve the right to determine between defective products and normal wear and tear.

★For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.

★After this time, the refund time frame within2 business days

★We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

1. Return Policy:

Freego offer a 14-day return policy, but the following conditions must be met. Please note that the cost of return shipping will be the buyer’s responsibility.

• Unopened Box: If you wish to return a product and the box is unopened and in perfect condition, we will deduct $200 for the original shipping cost and $100 for handling fees. You will also be responsible for covering the cost of shipping the product back to us. 300$ total shall be deducted.
• Opened Box (Unused Bike): If the box has been opened but the bike has not been removed or used, and it remains in a condition suitable for resale, we will charge a $100 for re-inspection and $100 for repackaging. You will also need to cover the return shipping cost, and we will deduct $200 for the original shipping fee. Total 400$ shall be deducted from buyer’s payment.
• Used Bike: If the bike has been used or if the box has been opened and the bike shows any signs of use (e.g., scratches, wear), it will no longer be eligible for return. In such cases, we do not accept returns as the product is no longer in resellable condition.

2. Exchange Policy:

If the bike has a defect or a quality issue, we will first offer to send replacement parts to fix the issue rather than processing a return or exchange. If you still prefer an exchange, you will be responsible for the cost of shipping the bike back to us, and we will cover the cost of shipping the replacement bike to you.

3. Order Cancellation Policy:

You can cancel your order at any time as long as it has not yet been shipped. In such cases, we will only deduct any applicable bank processing fees. However, if your order has already shipped, we cannot accept a cancellation. Should you wish to return the item, you will be responsible for the return shipping cost. We will deduct $200 for the original shipping, $100 for handling, and $100 for repackaging, totaling approximately $400. Additionally, the buyer is responsible for shipping the item back to the Freego warehouse.

4. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take 2-4 weeks for your bank or credit card company to process and post the refund. 

5. Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

6. Exceptions / non-returnable items

Please note that all accessories and parts, including but not limited to small components and attachments, are non-returnable and non-refundable. This policy also extends to items that are customized or specially ordered. We cannot accept returns for these items. If you have any questions or concerns about your specific purchase, please contact us for assistance.

Please note: If you do not contact us for a refund, our warehouse will not accept it and we have the right not to process the refund.

You can always contact us for any return at contact@lectrekebikes.com

We aim to provide every single customer with the perfect product at the best price, as well as the greatest shopping experience, so we have a 30-day return policy, which means you have 15 days to apply for a return after receiving the goods. To qualify for a return, your goods must be in the same condition as you received, undamaged or unused, labeled, and in the original packaging. 

Please contact our Customer Service Department at contact@lectrekebikes.com to approve the return within 30 days. We have helpful suggestions if you are considering a return due to the performance of the item, sizing, or for any other reason. Keep in mind that exchange for a Philodo product better suited to your needs is also possible. After the 15-day period expires, the product cannot be returned to Philodo. All returns must be repacked back into the original packaging when you send it back to us. Photos will be needed as proves and necessary materials for the return, including but not limited to：

• All the bike parts are cleaned
• The bike is fully disassembled and wrapped up with foam paper
• All separate parts/keys/tools/accessories
• The bike is packed up and put inside the original cargo box

Please contact us and our customer service representative will provide you with a return address. Once your return is received, we will process a refund in 2-3 weeks. Your refund will be credited back to your original method of payment. Once your refund has been processed, it will take 7 to 10 business days for your bank to process the credit and apply it to your account.

Damage and problems

Please check your order upon receipt. If the goods are defective, damaged, or receive the wrong goods, please contact us immediately so that we can evaluate the problem and correct it.

Exchange

The quickest way to ensure that you get what you want is to return the goods you have. Once the return is accepted, please buy new goods separately.

Refund

We will notify you after receiving and checking your return and whether the refund is approved. If approved, you will automatically receive a refund through the original payment method. Remember, your bank or credit card company may also need some time to process and mail refunds.

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

Pre-Purchase Tip: Please confirm the product details before placing your order. Don’t hesitate to contact our quick-response customer support with any questions. Pay special attention to thecompatibility of accessories and batteries with your bike

1. Unreceived items - Cancellation and Return Rules

• Before Shipment: You can cancel your order for a full refund if it hasn’t shipped.Please note, if carrier information shows "not picked up," but tracking exists, the item is considered shipped.In this case, refer to the "after shipment" return policy.
• After Shipment: If you cancel or refuse an order after it’s shipped, you’ll be responsible for round-trip shipping costs(see the fee chart below), even with "free shipping" orders. Unfortunately, we cannot intercept or cancel orders already processed and sent to the warehouse. We appreciate your understanding.
• Important Reminder: Please do not refuse delivery of accessory or battery packages, as these items will be destroyed and no refund will be issued.

2. Received Items - Return Rules

• Items in Original Packaging:

1. Return Period: You may return a new bike within 30 days of delivery. Accessories and batteries may be returned within 7 days of delivery.
2. Condition: Items must be in brand-new condition and in original, unopened packaging.
3. Shipping Costs: You are responsible for round-trip shipping costs(see the fee chart below), which will be deducted from your refund.

• Opened Items:

Return Period and Condition: If you wish to return a bike within 30 days of delivery and it has less than 20 miles on the odometer, you may do so. However, please note that this policy applies only to ebikes and e-scooters. We do not accept returns on opened or used accessories or batteries.Return Fees: We understand that sometimes a purchase might not fully meet your expectations, especially if product details were overlooked. In such cases, you will be responsible for round-trip shipping costs and a 30% depreciation fee, both of which will be deducted from your refund.

3. Orders with Discount Codes - Return Rule

For products purchased with a discount code, the refund amount will be reduced by the total discount value, regardless of whether you’re returning one or multiple items.

4. Return Process

Important Note: To initiate a return, please contact us at contact@lectrekebikes.com and follow the steps below. Returns not following this process will not be refunded.

• Submit a Request: Contact contact@lectrekebikes.com to start your return. Include videos and photos of all packaging and items.
• Review of Request: We’ll review your return request based on your order details and the condition of the product.
• Obtain a Shipping Label and Return the Item: We’ll provide a shipping label via email for you to return the approved items. In some cases, you may need to arrange your own return shipping.
• Refund: Once we receive and inspect the returned items, your refund will be processed within 7 business days. Please note, we cannot issue refunds while packages are in transit.

5. Fee Chart for Return Shipping

• Bikes:

1. C11: One-way $100, Round-trip $200
2. Titan,T2: One-way $150, Round-trip $300

• Accessories:

Round-trip Shipping Fee: 50% of the item’s price (minimum $10 if under $10)

1. Return:

Engwe have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns are not allowed after 30 days of the delivery date.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused or the e-bike must have less than ten (10) kilometres on the display,  it must include all items that were inside the box (charger, keys, hardware, etc.), and in its original packaging. You’ll also need the original proof of purchase.

Damages and issues:

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start a return, you can contact us at contact@lectrekebikes.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Engwe is not responsible for the shipping cost of the package returned by the customers themselves.

You can always contact us for any return question at contact@lectrekebikes.com.

NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:

1. Product from Unauthorized Reseller
2. The damage is caused by human
3. Special order
4. Giveaways or free items
5. Online sale accessories (including fenders, gift box, rack bag, helmet, controllers, phone mount, air compressor, waterproof cover, lock, rear view mirror etc.)
6. Extra purchased accessories (If you purchase after-sales accessories from Lectrek directly, please make sure it is the part you need before purchasing from us.)

2. Refund Terms:

(1) Quality issues: Accept full refund & partial refund with permission from Lectrek.

(2) Receive wrong goods: FREE to exchange or full refund

(3) Damaged or missing accessories: Free to send accessories or accept a partial refund

(4) The package cannot be delivered or missing: Accept free resend or full refund

(5) The customer cancels the order before the package is shipped: 5% of the total amount will be deducted as a processing fee

(6) The customer cancels the order after the package is shipped: Customers need to pay $300 shipping fee charge per bike (Deduct $300 when making refund)

(7) About refund difference price:

• Partial refund of the difference price within 7 days
• Not acceptable (can send free gift) over 7 days
• Note: Lectrek has the right to organize any event promotion

(8) Change delivery address: Address can' t be changed after the bike shipped out

(9) Customers refuse to accept the package: $300 shipping fee or the customer needs to pay an extra $300 for resend

(10) Quality Issues Refund:

• Fithin 30 days: Free return or exchange for defective products.Shipping fee $100 can not be refunded.
• Over 30 days: Return is not acceptable; Accept repair with us guidance
• Must take a video or picture to show the issue of the bike before getting repaired.

(11) Non-quality Issues Refund:

• Fithin 30 days: Free return or exchange for defective products.Shipping fee $100 can not be refunded.
• Over 30 days: Return is not acceptable; Accept repair with us guidanceMust take a video or picture to show the issue of the bike before getting repaired.

(12) Quality Issues Reimbursement:

If you believe your is defective and was purchased within 1 year from us, please contact us at contact@lectrekebikes.com, and provide photos or videos that containing the actual defects as there be a simple fix for your problem.

If the issues still can not be resolved, we would recommend you bring theitem to your local bike repair store for fixing, and we would like to provide reimbursement for the defectiveness.

Please note that to be eligible for the reimbursement:

• valid print invoice/digital invoice of the repair shop (handwriting invoices are not eligible).
• the amount of reinbursement cannot exceed twice the price of the corresponding parts for the repair.
• We do not offer exchanges when parts are damaged again. Only one replacement per part will be accepted. Engwe reserves the right to determine between defective products and normal wear and tear.

* For returned e-bikes or batteries with our provided return label, our warehouse needs five business days upon receiving to confirm the e-bike or battery status. After we confirm that the returned item is consistent with the buyer's description, a refund will be issue within 1-2 business days.

* If you return the item by yourself, you need provide us with a picture of the delivery note, tracking number, and carrier name. After the package's logistics track shows delivery, we need five business days to confirm whether the package status is consistent with the buyer's description; we will refund you within 1-2 business days after confirmation.

If the model of the returned e-bike or battery is inconsistent with the order information, we cannot provide a refund;

If the condition of the returned e-bike or battery is inconsistent with the description before the return, a certain percentage of the amount will be deduct. The specific deduction ratio shall be deducted reasonably by us depending on the loss of parts.

How can I get the refund:

Once your return is received and inspected we will notify you of the approval or rejection of your refund. ENGWE eBikes reserves the right to withhold up to the full value of the refund if the bike is in poor condition upon receipt. A restocking fee of up to $300 may be applied. If the bike has been in your possession for 30 days will not be eligible for return.

If you are approved, your refund will be processed and a credit will be applied to your credit card or original method of payment within a reasonable number of days.

Return due to quality issues:

To initiate a return, a customer should contact Lectrek customer service at contact@lectrekebikes.com. Once the return request approves, the customer should find a shipping company for themselves. NAKTO does not offer return labels. It is advisable to use a trackable shipping service for added security. Please note that we cannot guarantee receipt of the returned items. Customers are responsible for paying for the return shipping fee. There will be NO restocking fee applied in this scenario. The FULL refunds will be issued once we have received and inspected the e-bikes. A customer may NOT return any e-bike after six months of receipt of the e-bike.

Within 14 days:

A customer will get a full refund

More than 14 days:

• 14 days ~ 2 months: a customer will get a 80 % refund
• 3 ~ 4 months: a customer will get a 70 % refund
• 5 ~ 6 months: a customer will get a 60 % refund
• Over 6 months: NO return and refund

*Please note that only regular priced items could be refunded. Sale items are NOT eligible for refund nor return.

A customer also has the option tochoose a local shop to fix your e-bikeif the customer prefers. NAKTO offers free parts and partial reimbursement for repairs up to a limit. However, before we make any payment, we require a repair quotation that must be agreed upon by NAKTO.

Returns due to non-quality issues within 14 days:

Returns due to non-quality issues are eligible within 14 days. Customers may return the merchandise subject to the return shipping fee and a restocking fee of twenty percent of the purchase price. Since we do not provide return labels, customers will have to find their own shipping companies. We recommend that customers use trackable shipping services for added security. Please note that we cannot guarantee receipt of the returned items. To return an e-bike that is not defective or damaged, please contact the customer service team within 14 days. We do not provide product return services after 14 days, as same as a refund.

Customers are always open to taking their bikes to our warehouse in CA if it works for them. A restocking fee of 20% of the purchase price will be deducted from their refunds.

Warranty range:

Original NAKTO parts and components covered by warranty can get one free replacement within 1-year limited warranty period with a flat shipping rate at $19 per shipment paid by customers, but components that are not covered by warranty will require both payments and shipping fees paid by customers. If customers repair the faulty bikes on their own within one-year warranty period, NAKTO will cover the repair cost agreed by us for only once.

Notes: Artificial damage will not be covered by one-year warranty.

To claim a warranty, please contact us at contact@lectrekebikes.com with the following evidence:

• Proof of Order Confirmation with purchase date and order number
• Email address and shipping information used in the placement of the order

For more details about NAKTO’s warranty policy, customers can click Warranty Service for reference.

Return steps:

1. Take a photo or video to show the bike quality problems
2. Send those evidence to Lectrek ebikes service email at contact@lectrekebikes.com with your order number and purchase time.

1. Return:

Returning of malfunctioning bikes within 14 days of receipt.Yamee offer free return and exchange for malfunctioning bikes within 14 days of receipt.

Returning of New and Unused bikes within 14 days of receipt. Yamee allow you to return any ebikes in condition*within 14 days of receipt for a full refund with no restocking fee and less shipping cost. Customers will be responsible for paying for their own shipping costs for returning their ebikes. Shipping costs are non-refundable.

Return that we DO NOT accept:

• Return of used bikeswith no quality problem.
• Return of accessories and replacement parts.
• Return outside 14-days window.
• Return without proof of purchase through official channels.
• Return with any damage is caused by human.
• If non-returnable items are returned without authorization from our customer service team, they will be returned to the customer immediately and the customer will be notified. Restocking fees may apply to unauthorized returns.

Condition of Returning bikes without quality problem:

• The mileage on the LCD screen of the ebike must be less than 10 miles, there should be no wear, dirt, scratches, fragrance, or any other signs of use.
• All items received by the customer must be included in theoriginal packagingand in the same condition because they were sent by Yamee.
• Before a return is sent, the customer must have written approval of said return from Yamee. If a customer sends a return without the written consent of Yamee, a refund will not be issued and the customer will have to pay for shipping to get the item returned, or sacrifice the item.

Returning Cost:

The shipping cost of returning service will be borne by customers if the ebike has no quality problem.

• $200 will be charged as the delivery fees and We will provide shipping labels.
• Or ships the ebike back to Yamee's warehouse on your own. We is not responsible for the shipping cost of the package returned by the customers themselves.

Note that: We cannot guarantee that we will receive the item you are attempting to return.

2. Refund:

Refunds will be made after the Ebike is received and inspected.

If you are approved, your refund will be processed and a credit will be applied to your credit card or original method of payment within a reasonable number of days.

If you haven’t received a refund after 2 days of approval, please check your bank account again and contact your credit card company/bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at contact@lectrekebikes.com.

General problem:

1. Quality issue: Accept full refund & partial refund
2. Receive wrong goods: FREE to exchange or full refund
3. Damaged or missing accessories: Free to send accessories or accept a partial refund
4. The customer cancels the order BEFORE the package is shipped: 8% of the ebike cost will be charged as a processing fee
5. The customer cancels the order AFTER the package is shipped: If your order is shipped and cannot be modified, you may reject the package and $180 will be charged as a cancellation fee

3. Exchange(Only for Non-quality Products)

This term is only for the unworn, unopened package, unused, and the ebike must have less than ten (10) miles on the display/ We only replace items if they are severely defective or extremely damaged. If you believe you may be eligible for an exchange or replacement, please email support at contact@lectrekebikes.com.

• Within 14 days-Same model but different color: $200/pc for the return
• Within 14 days-Different model: $200/pc for the return and must pay the corresponding price difference
• Over 14 days: Not allow for an exchange

1. Return:

Returning of malfunctioning bikes within 14 days of receipt. Mukkpet offer free return and exchange for malfunctioning bikes within 14 days of receipt.

Returning of New and Unused bikes within 14 days of receipt. Mukkpet allow you to return any ebikes in condition*within 14 days of receipt for a full refund with no restocking fee and less shipping cost. Customers will be responsible for paying for their own shipping costs for returning their ebikes. Shipping costs are non-refundable.

Return that we DO NOT accept:

• Return of used bikeswith no quality problem.
• Return of accessories and replacement parts.
• Return outside 14-days window.
• Return without proof of purchase through official channels.
• Return with any damage is caused by human.
• If non-returnable items are returned without authorization from our customer service team, they will be returned to the customer immediately and the customer will be notified. Restocking fees may apply to unauthorized returns.

Condition of Returning bikes without quality problem:

• The mileage on the LCD screen of the ebike must be less than 10 miles, there should be no wear, dirt, scratches, fragrance, or any other signs of use.
• All items received by the customer must be included in the original packagingand in the same condition because they were sent by Yamee.
• Before a return is sent, the customer must have written approval of said return from Mukkpet. If a customer sends a return without the written consent of Mukkpet, a refund will not be issued and the customer will have to pay for shipping to get the item returned, or sacrifice the item.

Returning Cost:

The shipping cost of returning service will be borne by customers if the ebike has no quality problem.

• $180 will be charged as the delivery fees and We will provide shipping labels.
• Or ships the ebike back to Mukkpet's warehouse on your own. We is not responsible for the shipping cost of the package returned by the customers themselves.

Note that: We cannot guarantee that we will receive the item you are attempting to return.

2. Refund:

Refunds will be made after the Ebike is received and inspected.

If you are approved, your refund will be processed and a credit will be applied to your credit card or original method of payment within a reasonable number of days.

If you haven’t received a refund after 2 days of approval, please check your bank account again and contact your credit card company/ bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at contact@lectrekebikes.com.

General problem:

1. Quality issue: Accept full refund & partial refund
2. Receive wrong goods: FREE to exchange or full refund
3. Damaged or missing accessories: Free to send accessories or accept a partial refund
4. The customer cancels the order BEFORE the package is shipped: No charge fee
5. The customer cancels the order AFTER the package is shipped: If your order is shipped and cannot be modified, you may reject the package and $180 will be charged as a cancellation fee

3. Exchange(Only for Non-quality Products)

This term is only for the unworn, unopened package, unused, and the ebike must have less than ten (10) miles on the display/ We only replace items if they are severely defective or extremely damaged. If you believe you may be eligible for an exchange or replacement, please email support at contact@lectrekebikes.com.

• Within 14 days-Same model but different color: $400/pc for the return
• Within 14 days-Different model: $400/pc for the return and must pay the corresponding price difference
• Over 14 days: Not allow for an exchange

1. Order Cancellation

For all orders (including pre-orders), your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.

1. BEFORE SHIPMENT: Please refer to our Shipping & Delivery policy for order cancellation.
2. AFTER SHIPMENT: If the order is shipped and cannot be modified, the customer may reject the package and $180 will be charged as a cancellation fee. If the customer has received the order, please contact us for the return. The customer is also responsible for the return shipping cost of $180. Rattan will provide a return shipping label, and the designated carrier will collect the return package. The customer may also choose self-return or arrange the return shipment by himself.
3. Please notice: If the customer decided to arrange the return shipment by himself and the request has been confirmed by our customer service team, it is the customer’s responsibility to ensure the safety of the shipping and the success of the return. The customer must choose the signature confirmation service for the shipment, and we highly recommend adding additional shipping insurance for the return package. We will not be responsible for any damage, loss, or other accidents to the shipment arranged by the customer.
4. The customer needs to email our customer service team regarding any order cancellation. Once an order cancellation request has been approved, we will email the customer a cancellation notification email. The customer shall not send a return package to us without receiving a notification. Rattan will reject all shipments without being scheduled to arrive, and the customer is responsible for any related fee or loss.

2. Exchange

$400 USD will be charged if customer wants to exchange the bike for non-quality issue such as "the bike is too big / too heavy / too high for me" or "the bike is below my expectation". 

3. Return:

Returning malfunctioning bikes within 15 days of receipt. Rattan offers FREE return and exchange for malfunctioning bikes within 15 days of receipt.

Return that we DO NOT accept:

• We do not accept any free gift or free accessory returns.
• Returns are not allowed after 15 days of the delivery date.
• Any second-hand bike or returned bike for resale is not allowed to be returned or exchanged.

* WARNING: please be aware that each second-hand or returned bike may have different FLAWS (not quality issues). Thus, think twice before you make a decision to buy a second-hand or returned bike).

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, or the ebike must have less than ten (10) miles on the odometer. Must include all items that were inside the box (charger, keys, hardware, etc.) with the original packaging.

Damages And Issues:

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. You need to provide a clear photo or video showing the product problem with a receipt of your order attachment. Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue (s).

* Definition of critically - damaged items: the main structure of the product is obviously deformed and affects its normal functions in any form.

Note: the following situations will be seen as normal and will not apply to the free replacement or refund policy:

• Minor damage to the outer packaging.
• Minor scratches or paint loss on the product.
• Damage to parts or wearing parts after excessive use.
• Damage to parts or wearing parts after using for a certain while or a certain number of times.

To start a return, you can contact us at contact@lectrekebikes.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We are not responsible for the shipping cost of the package returned by the customers themselves.

NON-RETURNABLE & NON-REFUNDABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:

• Product from Unauthorized Reseller
• The damage is caused by human
• Bike is stolen or lost
• The accessories and replacement parts
• The used bikes with no quality problem
• Special order
• Sale items or gift cards
• Giveaways or free items

Returning Cost:

1. The shipping cost of returning service will be borne by customers if the ebike has no quality problem.

• $180 will be charged as the delivery fees and we will provide shipping labels.
• Or ships the ebike back to Rattan's warehouse on your own.

* Note: We cannot guarantee that we will receive the item you are attempting to return.

E-bike Return Terms:

1. Quality Issues: Accept full refund & partial refund
2. Receive wrong goods: FREE to exchange or full refund
3. Damaged or missing accessories: Free to send accessories or accept a partial refund. No free accessories are eligible for replacement or compensation if they are scratched during transportation
4. The package cannot be delivered or  missing: Accept free resend or full refund
5. The customer cancels the order before the package is shipped: Accept full refund
6. The customer cancels the order after the package is shipped: Customers need to pay $180 shipping charge per bike (Deduct $180/item when making refund)
7. About refund time: Refund will be issued within 3 work days after refund issue confirmation
8. Change delivery address before shipping: Free to change delivery address
9. Change delivery address after shipping: Customers need to pay $200/pc for item resend
10. Customers refuse to accept the package: $180 shipping charge per item or the customer needs to pay extra $180 for resend
11. Non-quality Issues Refund: Only refund within 15 days: unworn, unopened package, unused, or the e-bike must have less than ten (10) miles on the odometer,  be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be in the same packaging and condition that you receive it, and must include all items that were inside the box (charger, keys, hardware, etc.). We will deduct the shipping fee of $180/pc when we are making a refund for non-defective e-bikes/No-longer needed e-bikes
12. Quality Issues Reimbursement:

• If you believe your item is defective within the last 2 years, please contact us at contact@lectrekebikes.com, and provide photos or videos containing the actual defects as there may be a simple fix for your problem. Our support team could provide you with technical solutions.
• If the issues still can not be resolved, we would recommend you bring the item to your local bike repair store for fixing, and we would like to provide reimbursement for the defectiveness.
• Please note that to be eligible for the reimbursement, i) a valid print invoice/digital invoice of the repair shop (handwriting invoices are not eligible); ii) the amount of reimbursement cannot exceed twice the price of the corresponding parts for the repair. iii)We do not offer exchanges when parts are damaged again. Only one replacement per part will be accepted

* Rattan E-bike reserves the right to determine between defective products and normal wear and tear.