All of our ebikes ship nationwide in the USA.

Usually ships within 1-2 business days(excl. weekends & holidays). Arrives in 5-7 business days. The specific time depends on your location. Logistics may be delayed during holidays.
However, if an order is a pre-order or custom order, the lead time will be noted on the product page.

Yes, we offer free shipping on all of our bikes everywhere within the lower 48 states.（Excludes: Alaska/Hawaii, US Protectorates, APO/FPO, PO Box）

No, currently, we are only capable of shipping to the lower 48 states.

Please contact customer service if you want to change the address. We will try to help you with that. This may not necessarily be successful, but you can also try calling FedEx to apply.

We will contact FedEx and initiate an investigation, and you can also use your tracking number to submit a dispute to FedEx. If the package is lost, we will send you a new one.

Due to FedEx's failure to deliver the bike as required during transportation, parts of the wear and scratch may be caused by the parts crashing together, although we have packed all the parts to prevent these situations as much as we can. Please send us the related pictures or videos that would help us check the condition and send new parts for replacement.

Currently, we can securely process payments from American Express, Discover, Diner, JCB, Visa, Venmo, MasterCard, Apple Pay, and PayPal. Additionally, we have financing partnerships with Klarna and Afterpay. Be sure to choose Klarna or Afterpay at checkout to apply for financing options for your e-bike to pay over installments.

Your credit card will be charged if the item is in stock and ready to ship out. If the item is out of stock or is on pre-order status or is a custom order or a built-to-order product with an extended lead time, we will contact you first to confirm if you want to reserve it, and if you confirm, your credit card will get charged and the e-bike will be reserved to ship to you as soon as it arrives back in stock.

Please contact us before it is shipped. Changing the address may not necessarily be successful. Please contact us when you receive the package, then we will create a return label for you to return. Once the package is on its way back, we will refund you.

As soon as your package ships out, you will receive an email notification that includes tracking info for your order. If your order ships UPS or Fedex, you'll be able to click the link to track your package online. If your order ships via LTL freight, then you'll need to go to the freight company website and enter your tracking number to see the status of your package. Please note with most LTL freight shipments that an appointment will need to be set with the freight company before delivery. You can expect to receive a call from the freight company to set up your delivery appointment. 

We ship via UPS, FedEx, and various LTL freight companies. It usually depends on the size and weight of the product as to which method it ships. If you are unsure, please ask us about a specific product via phone, email, live chat, or the questions and answers section on every product page.

Please refer to our Return Policy for details.. Ebikes must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 7 days from when we receive the item(s).

Recommended rider height: 5.2~6.4 Ft, for specific details, please refer to the bike specs on the product page.

75% of the ebike you receive is assembled. For unboxing and setup instructions, please follow the guides in our manual and YouTube Channel.

1. A "class 1 electric bicycle,” or “low-speed pedal-assisted electric bicycle,” is a bicycle equipped with a motor that provides assistance only when the rider is pedaling, and that ceases to provide assistance when the bicycle reaches the speed of 20 miles per hour.

2. A "class 2 electric bicycle,” or “low-speed throttle-assisted electric bicycle,” is a bicycle equipped with a motor that may be used exclusively to propel the bicycle, and that is not capable of providing assistance when the bicycle reaches the speed of 20 miles per hour.

3. A "class 3 electric bicycle,” or “speed pedal-assisted electric bicycle,” is a bicycle equipped with a motor that provides assistance only when the rider is pedaling, (no throttle) and that ceases to provide assistance when the bicycle reaches the speed of 28 miles per hour and equipped with a speedometer.Laws vary in different states/countries. Please check your local regulations. Here is a good resource for information in the US: http://peopleforbikes.org/our-work/e-bikes/policies-and-laws/

An electric bike needs to have a motor and a battery. These will always make it heavier than a standard bike. In addition, it’s likely to be built more substantially, with more robust components than a standard bike, to handle the extra power from the motor.

While ebike technology is developing quickly, and the bikes are becoming lighter all the time, an electric bike will typically be at least several kilos heavier than a standard bike.