We provide local UPS, USPS or FedEx, or DHL shipping services. In-stock orders typically ship within 1-3 business days, unless otherwise noted on the product page. Please allow 2-8 business days for your shipment to arrive at your address. For pre-orders, please refer to the shipping date on the product page. A shipping confirmation email will be sent to your email once the order has shipped.

The original warranty for Mars is 1 year.

You can extend the bike warranty at the same time you place an order or within 30 days of purchase. Please note that different plans of extended warranty need corresponding payment. You also contact our customer service team for more details.

The 1000W rear hub motor generates more power output than 750W, and it brings the following advantages: greater speed, improved performance on inclines, enhanced load capacity, quicker acceleration and better responsiveness. You can climb hills more easily and maintain speed on challenging surfaces. Besides, the 1000W Mars 2.0 is equipped with advanced hydraulic disc brakes to provide reliable braking power for enhanced safety and control during your rides.

It takes about 6-7 hours to fully charge the Mars 2.0 e-bike with the 2A charger included in the package.

There is a USB charging port on the battery of Mars 2.0. You can use it to charge your cellphone or other device.

The Mars 2.0 is partially assembled. All you need to do is some simple assembly of the front wheel, front fender, handlebars, pedals, and other parts according to the instructions. You can download the Mars 2.0 manual or look at the assembly for help.

The recommended rider height for Mars 2.0 is 5'3" ~ 6'1"; The total payload capacity of Mars 2.0 is 330 lbs (not including the bike weight).

① You can adjust the PAS speed with Mars 2.0 display. ② Mars 2.0 supports App control. You can adjust the PAS level speed in the App. Find the setting button in the App and choose "personalize". Then you will find the speed settings.

① You can directly reset the screen on Mars 2.0 display. ② Mars 2.0 supports App control. You can reset the display screen in the App. Find the setting button in the App and choose "personalize". Then in the other settings, you will find backlight setting, personalization setting, trip distance resetting, and factory restoration setting.

Mars 2.0 comes equipped with a kickstand, a rear rack, and a fender. And there are screws to install the rack and fender. They are all included in the bike package and sent together.

Mars 2.0 can be folded and stored in a car trunk. Its folded dimensions are 37.4*21.7*27.95 inch, and its unfolded dimensions are 67*25*49 inch.