We provide local UPS, USPS or FedEx, or DHL shipping services. In-stock orders typically ship within 1-3 business days, unless otherwise noted on the product page. Please allow 2-8 business days for your shipment to arrive at your address. For pre-orders, please refer to the shipping date on the product page. A shipping confirmation email will be sent to your email once the order has shipped.

We permanently offer a 2-year warranty for everything of the Hero ebike, including the integrated handlebar. In case of any malfunctions with the integrated headlight or display, you'll need to remove the entire handlebar. The good news is, we will send you a new handlebar if a replacement is in need. We've conducted tests to confirm the water resistance of both the light and display. You can be confident about their protection from water damage as long as they are not fully submerged. As for the carbon fiber bike frame, we offer a 10-year warranty for it.

There are several reasons for you to buy a carbon fiber ebike: lightweight agility, strength and stiffness, durability (resistant to corrosion), good performance with great efficiency in power transfer. Additionally, carbon fiber provides excellent shock absorption, enhancing the overall comfort of the ride.

It takes 4-5 hours to fully charge Hero with a 4A charger.

No, Hero's taillight works independently and it is not integrated with a brake light.

The Hero with 750W Mid-Drive motor comes with 160 N·m torque, while the 1000W Rear Hub motor version comes with 100 N·m torque.

Hero's top speed is 35 mph.

The recommended rider height for Hero is 5'3" ~ 6'6"; The total payload capacity of Hero is 400 lbs (not including the bike weight).

Hero can be installed with some accessories such as a rear rack, large basket, phone holder and mirrors, etc.