We provide local UPS, USPS or FedEx, or DHL shipping services. In-stock orders typically ship within 1-3 business days, unless otherwise noted on the product page. Please allow 2-8 business days for your shipment to arrive at your address. For pre-orders, please refer to the shipping date on the product page. A shipping confirmation email will be sent to your email once the order has shipped.

The original warranty for Horizon is 1 year. Besides, you can purchase the extended warranty service at the same time you place an order or within 30 days of purchase.

You can extend the bike warranty at the same time you place an order or within 30 days of purchase. Please note that different plans of extended warranty need corresponding payment. You can contact our customer service team for more details.

Horizon comes equipped with a kickstand, a rear rack, and a fender. And there are screws to install the rack and fender. They are all included in the bike package and sent together.

A full suspension ebike has a front suspension in the fork as well as a rear suspension (also known as a horst-link suspension), whereas hardtail ebikes only have a front suspension fork. Full suspension ebikes are better suited to rough, technical, and often steep downhill terrains by improving comfort, traction, and control, thus creating a more enjoyable riding experience.

You’ll benefit from a full suspension ebike if you:

1. Intend to ride technical terrain: extra suspension improves how easily the bike can move over rougher trails and singletrack. They’re more forgiving of rider errors when it comes to choosing lines compared to a hardtail bike.
   
2. Want a more comfortable bike: as mentioned above, a full suspension bike gives much more comfort thanks to the rear suspension. If the riding you’ll do isn’t so technical and you want more comfort, you’ll be right by choosing a full suspension ebike.
   
3. Need to be faster in speed: full suspension bikes absorb the lumps and bumps on the roads better than a hardtail bike, allowing you to ride faster through technical sections of the trail.

The recommended rider height for Horizon is 5'5" ~ 6'3"; The total payload capacity of Horizon is 330 lbs (not including the bike weight).

Horizon can be folded and stored in a car trunk. Its folded dimensions are 49.2*23.6*31.5 inch, and its unfolded dimensions are 75.6*24.4*46.5 inch.

1. You can adjust the PAS speed with Horizon display.
2. Horizon supports App control. You can adjust the PAS level speed in the App. Find the setting button in the App and choose "personalize". Then you will find the speed settings.

1. You can directly reset the screen on Horizon display.
2. Horizon supports App control. You can reset the display screen in the App. Find the setting button in the App and choose "personalize". Then in the other settings, you will find backlight setting, personalization setting, trip distance resetting, and factory restoration setting.

The Horizon is partially assembled. You have to install some parts by yourself, such as the front wheel, rear rack, saddle, pedals, and front light. You can download theHorizon user manualor look at theassembly videofor help.