Shipping
We offer local UPS, FedEx, or DHL shipping. Free shipping.
Shipping from US local warehouses.
In-stock orders typically ship within 1-3 business days.
Please allow 2~8 business days for your shipment to arrive at your address.
A shipping confirmation email will be sent to your email once the order has shipped.
The above shipping applies to most products in stock. For shipping details, please refer to Shipping Policy
Return&Refund
We have a 20-day return policy, which means you have 20 days after receiving your item to request a return.
Please contact us for return procedures, we do not accept returns and refunds without receiving the email.
For the specific return process, please refer to the Return&Refund Policy
If you have any questions, please contact us and we will be happy to assist you.
Warranty Details
Freego offers a 2-year limited Manufacturer Warranty for the Original Retail Purchaser only. It is the dealer’s responsibility to offer Call service and repair job to his customers. Within 2 years from the date of purchase, Freego only offers Free Spare Parts (under warranty) to the dealer as well as online technical supports. Parts supply validity is 2 years maximum.
To better protect our customers' investments, we offer extended warranty services. Our products come with a standard two-year warranty. Customers can choose to extend the warranty period with the following options:
- 3-Year Warranty: Additional $150
- 4-Year Warranty: Additional $250
- 5-Year Warranty: Additional $350
The extended warranty primarily covers the original warranty components, increasing the coverage period proportionally. For example, if the motor originally had a one-year warranty, choosing a three-year warranty will extend it to 1.5 times, a four-year warranty will extend it to double, and a five-year warranty will extend it to 2.5 times.
You can select the appropriate extended warranty service during your purchase, providing longer coverage for your FreeGo e-bike.
